Crickfy Logo

Help Center

Getting Started
Learn how to use our platform
  • • How to watch live streams
  • • Creating an account
  • • Setting up notifications
Account & Profile
Manage your account settings
  • • Updating profile information
  • • Changing password
  • • Privacy settings
Live Comments
Engage with other viewers
  • • How to comment on streams
  • • Reacting to comments
  • • Comment moderation

Common Issues

Stream Not Loading

If you're having trouble loading streams, try these solutions:

  1. Check your internet connection
  2. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
  3. Clear your browser cache
  4. Try a different browser
  5. Disable ad blockers temporarily
Video Quality Issues

For better video quality:

  • Ensure you have a stable internet connection
  • Close other applications using bandwidth
  • Try switching to a different quality setting
  • Use a wired connection instead of WiFi if possible
Mobile App Issues

For mobile users:

  • Update your browser to the latest version
  • Enable JavaScript in browser settings
  • Allow autoplay for videos
  • Check if your device supports HLS streaming

Still need help?

If you can't find the answer you're looking for, don't hesitate to contact us.

Contact Support